Terms, privacy and house rules

Reservations

Booking requests are subject to review

• A submitted booking is a request, not yet a confirmed reservation.
• A slot is confirmed only after Sideline Sports verifies availability, receives payment, and sends a confirmation email.
• Basketball half-court bookings use Courts 1 and 2 together. Sideline Sports may adjust court assignment to manage availability and operations.
• Sideline Sports may decline, cancel, move, or reschedule bookings for safety, emergency, maintenance, operational, facility-related, or building-related reasons.

Payments

No-show and refund policy

• Payment instructions are sent privately only after a booking request is reviewed.
• Payment instructions may be time-limited. Sideline Sports may release unpaid slots if payment is not completed within the advised hold period.
• Once confirmed, court fees and equipment rentals are non-refundable for customer cancellations, no-shows, late arrivals, or unused time.
• If Sideline Sports cancels, moves, or reschedules a confirmed booking for operational or facility reasons, Sideline Sports will coordinate the available remedy with the customer.
• Please check your inbox and spam or junk folder for payment and confirmation emails.

Equipment

Rental add-ons

• Pickleball paddle rental is PHP 50 per paddle per session.
• Badminton racket rental is PHP 50 per racket per session.
• Typti equipment rental is PHP 100 per set per session.
• Rental fees apply per session regardless of booking duration.
• Players are responsible for using rented equipment properly and returning it in good condition. Lost, damaged, or unreturned equipment may be charged to the customer.

Facility

House rules

• Please arrive on time. Late arrivals do not extend the reserved booking period.
• Players must follow staff instructions, posted facility reminders, building rules, and safety guidelines.
• Customers are responsible for their personal belongings.
• Sideline Sports may ask guests to stop play or leave the facility for unsafe conduct, misuse of equipment, property damage, or failure to follow facility rules.
• Food, drinks, events, coaching, photography, or commercial activities may require prior approval depending on the booking type.

Privacy

Data privacy notice

Sideline Sports collects information needed to review, coordinate, and manage bookings. This may include your name, email address, mobile number, booking details, rental choices, notes, payment-related communications, and customer support messages.

We process this information to review booking requests, coordinate payment, confirm reservations, provide customer support, maintain operational records, resolve disputes, comply with legal or accounting obligations, and protect legitimate business interests.

Your information may be processed through our booking system, email tools, payment coordination channels, and Viber or WhatsApp when needed for reservation communication. We do not sell your personal data.

We keep booking records only for as long as needed for operations, accounting, dispute handling, legal compliance, or legitimate business purposes. You may contact Sideline Sports to request access, correction, deletion, or other assistance regarding your personal data, subject to applicable law and operational or legal requirements.

Contact

Questions or requests

Email sidelinesportsph@gmail.com or message +63 962 558 2799 for booking support, policy questions, or privacy-related requests.

This page is a practical operating policy summary and may be updated as Sideline Sports refines its booking and facility procedures.